Frequently asked questions
We’ve gathered the most common questions here. Service-specific questions are on each service’s own page.
Frequently asked questions
Where in Finland do you operate?
We serve over 10 cities across Finland — see Service areas on the homepage for the full list.
How quickly do I get a quote?
We always provide a written quote within 24 hours of contact.
Is your work insured?
Yes, Tyhjennyspalvelu Renovim Oy’s operations are insured.
How is my data handled?
See our privacy policy — we don’t sell data to third parties.
Can I cancel or reschedule an agreed time?
Yes, get in touch as soon as possible and we’ll agree on a new time.
Does asking for a quote commit me to anything?
No. Requesting a quote is free and doesn’t obligate you to book the service — you decide, with no pressure, whether the quote works for you.
What happens to items after clearing?
We sort items into what to keep, sell, donate and recycle, so as little as possible ends up in landfill.
Can you work evenings or weekends?
Yes, we always agree on a time that suits your schedule, including evenings and weekends where needed.
What if the home has an unusually large amount of belongings?
That’s fine — tell us about the situation in advance and we’ll set aside enough time, and extra people if needed.